Printhead Warranty Terms




Warranty Information


Thermal Printheads are sensitive to ESD (electrostatic discharge).

DINHTHIEN TMS Co., Ltd recommends all thermal printheads are installed by a properly trained person, using the printer manufacturer’s installation instructions. 

Failure to use correct procedures can significantly reduce the life of a thermal printhead and potentially affect the warranty of the printhead. recommends taking anti static precautions when installing printheads, by using such equipment as antistatic wristbands and / or other ESD prevention equipment.

In the event of a printhead being Dead On Arrival (DOA), DINHTHIEN TMS Co., Ltd
 will provide a replacement part free of charge. DINHTHIEN TMS Co., Ltd will require the dead printhead to be sent back to Funktion along with the completed warranty claim form. 

DOA printheads will not be warranted if there is evidence of physical damage to the unit.

All other warranty claims will be assessed on a case by case basis. The printhead in question will need to be returned to DINHTHIEN TMS Co., Ltd along with sample prints from the printer along with a completed Warranty claim form. Warranties on print heads will only be considered if they:

* Purchased less than the days of warranty period
* Have done less than printed meters of warranty printing limited length 

For more information on printhead warranty claims or if you need to get a claim form, contact your local Sales representative.